South West of England & South Wales
South West of England & South Wales
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| Reference: | FIN522 |
|---|---|
| Vacancy: | Permanent opportunity |
| Location: | South Wales |
| Salary: | £30 - £40,000 |
| Benefits: | plus comprehensive bonus |
A major division in the Finance Organisation
THE ‘WHAT’ (RESPONSIBILITIES – ACCOUNTABILITIES)
Responsible for improving the profitability of the product portfolio through generating incremental insurance revenue. Ensure maximum revenue from insurance by the creation of ‘tailored’ options to meet customer needs. The full range of options such as multiple levels of coverage, tiered pricing, promotional periods, etc. will be considered, developed and optimised across the portfolio. Devise and test new strategies to improve customer profitability through incremental insurance income and growth of the credit card portfolio by analysing customer needs, competitors and market trends. Develop a long-term vision for the area, interlock plans with stakeholders and manage delivery of the agreed vision. Own the annual plan for their area of responsibility and contribute to the overall plan for Account Management Interlock annual plans with key stakeholders including Marketing Delivery, Finance, Systems and Operations Manage the design of individual campaigns to ensure P&L targets are achieved, whilst including tests to develop new activity to maintain continuous performance improvement Work with MasterCard and external consultants / agencies focussed on revenue generation and transfer of best practices to ensure profitability is maximised Drive forward and play key role in projects involving insurance.
THE ‘HOW’ (SKILLS – KNOWLEDGE – EXPERIENCE)
Experience of developing and implementing profit driven marketing strategies within a consumer credit environment. Strong background in financial services with specific expertise in creditor insurance and card protection markets. Proven experience of credit card, personal loan or store card product marketing. Sufficient level of expertise to work with insurers in balancing claims rates against policy development to ensure products are profitable but not unfair to customers. Strong relationship management skills Ability to communicate and negotiate confidently and effectively at all levels Strong cross-functional team management experience Highly numerate, with strong analytical ability Motivated by achieving results, with a hands on approach to delivering campaigns and projects Self-reliant with an ability to deal with unexpected set backs by identifying and evaluating a range of solutions Have the passion, vision and energy to manage and drive through change Experience of working in a high performance culture Uses initiative to deliver high quality results in a fast paced environment Strong analytical skills and innovative with a high degree of commercial awareness and a creative approach to problem solving THE ‘HOW’ (CORE LEADERSHIP BEHAVIOURS) Lead – Give real responsibility to colleagues: Hold others accountable for their performance Stretch others by giving the personal guidance and coaching they need to optimise their contribution Role model the values and principles set out in The Way we do Business Take timeout to recognise the achievements of others Treat all colleagues as individuals, respecting their backgrounds and promoting our diversity Commit to a course of action to accomplish the vision for your part of the business
Build – Develop plans for future capability: Act ethically and honestly in all business practices Take a personal lead in going out to build commitment and trust with key stakeholder groups Present ideas persuasively Distinguish between current performance and future potential of colleagues Help others identify ways in which they might develop their career.
Shape – Define your own plan within larger strategy: Display commercial flair in exploiting new business opportunities/strategic priorities Question business as usual practices and their impact on customers, colleagues and the environment Connect day-to-day operations to the strategic direction of the business Translate the overall Account Management vision and strategy into a meaningful plan for own business area Shape your plans in response to market and industry trends Use frequent dialogue with stakeholders to inform overall direction of your business area.
Deliver – Improve business performance: Plan ahead, responding to the genuine concerns of others Ensure the benefits of change are realised through effective implementation Value diversity and adapt your communication style to get the most out of colleagues Ensure delivery by engaging support of all stakeholders Identify how to improve productivity and service Go the extra mile to ensure delivery without compromising the dignity of others.
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