Client Liaison Officer

Reference:	1785
Vacancy:	Permanent opportunity
Location:	Gloucestershire
Salary:	£28,000
Benefits:

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The company

One of the UK’s largest Financial Services/Wealth Management firm, with over £20 billion funds under management and over 350,000 clients, constantly growing and expanding with a very well known name in the industry.

The role

As a Client Liaison Officer/Complaints Handler you main duties will be:

•Investigating any complaints, strictly adhering to FSA guidelines

•Make the appropriate decisions and recommendations in relation to outcomes of the investigation and therefore possible compensation in relation to proposed complaint.

•To communicate the decision to the client and all relevant internal partners and stakeholder

•Uphold the company’s principles at all times, and complete all work in a timely and effective manner.

Candidate requirements

You must have previous experience in dealing with complaints within a financial services environment, with good general knowledge in pensions, investments, protection and mortgages. Must be fully FPC or equivalent qualified, Diploma preferred or working towards it. Also you must possess good communication skills, both written and verbal, have excellent attention to detail and the ability to manage your work load effectively.